Delete your Impulsa account
Version 1.0 · Effective October 27, 2026
This page explains how to delete your account in the Impulsa app (available on Google Play and the App Store, developed by Juan Ibarra) and what happens to your data. You can do it from the app or, if you no longer have it, by writing to us.
From the app
- Open Impulsa and sign in.
- Go to More → Settings and tap Delete my account, at the bottom of the screen.
- Enter your password to confirm and tap Delete my account.
Your account is closed at that moment: you are signed out on all your phones and stop receiving notifications. The app shows you the date it will be permanently erased: 30 days later.
Changed your mind? Sign in before that date and your account stays as it was, with all your data.
Without the app
If you no longer have the app or cannot sign in, write to support@impulsa.app from your account's email address, with the subject "Delete my account". You do not need to install anything.
- If you write from another address, we will ask you to confirm the account is yours.
- We will close your account within 5 business days and confirm by email the date it will be erased. The same 30 days run from the closing.
Deleting only some data
If you want to delete some data without deleting your account (for example, your conversations with the assistant or a product), write to support@impulsa.app and we will help you.
What is erased
After the 30 days we permanently erase:
- your account: first and last name, email, password and language;
- your business, your sales, your expenses, your products and your inventory;
- your conversations with the assistant, their summaries and your notes;
- your reports, your insights and your notifications;
- your messages to support sent from the app, and your preferences;
- the detail of your use of the assistant.
The phones registered to receive notifications are removed the moment you ask to delete the account. Your email address becomes free to create a new account.
What is kept, and for how long
| What | Why | How long |
|---|---|---|
| Backups | Restoring the service after a failure | Erased data may remain in them up to 14 days, until they are replaced |
| Security record: which actions were taken in the account and when, identified by a customer number, never by your name or email | Security, fraud prevention and legal compliance | Kept; the IP address and type of app of each action are erased 12 months after it |
| Servers' technical logs | Operating the service and detecting faults | Erased automatically after 14 days |
| The app's error reports, without your name or email | Fixing faults | Erased automatically after 90 days at most |
| Emails you sent to support | Handling your request | Up to 12 months after it is resolved |
| Platform-wide usage totals (for example, how many questions were asked in a day) | Service statistics | With nothing that identifies you |
What the artificial intelligence providers processed on our behalf is governed by the Privacy policy: they do not use it to train models and do not keep it beyond their security periods.
Questions? Write to support@impulsa.app.